Last updated: April 5, 2026
These Terms of Service ("Terms") govern your access to and use of the Navda AI platform and services (the "Service") provided by Navea Technology Group LLC ("Navda AI," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Navda AI provides an AI-powered virtual receptionist platform that answers phone calls, routes inquiries, books appointments, and provides call summaries on behalf of your business. The Service includes a web-based dashboard for managing calls, configuring your AI receptionist, and reviewing activity.
You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the business you represent. By creating an account, you represent that you meet these requirements.
To use the Service, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use.
You agree to use the Service only for lawful business purposes. You may not:
You are responsible for:
The Service uses artificial intelligence to handle phone calls, which the FCC has classified as an "artificial or prerecorded voice" under the Telephone Consumer Protection Act (TCPA). This classification applies regardless of whether calls are inbound or outbound. You acknowledge and agree to the following:
The Service is offered on a subscription basis. By subscribing, you agree to pay the applicable fees as described at the time of purchase. Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. We may change pricing with at least 30 days' prior notice. All fees are non-refundable except as required by law or as expressly stated in these Terms.
We may offer free trials at our discretion. At the end of a trial period, your account will convert to a paid subscription unless you cancel. We reserve the right to limit or modify trial offers at any time.
The Service uses artificial intelligence to handle calls, generate responses, and create summaries. While we strive for accuracy, AI-generated content may contain errors or inaccuracies. You acknowledge that:
We may offer beta or preview features that are not yet generally available ("Beta Features"). Beta Features are provided "as is" without any warranty or SLA commitment. We may modify or discontinue Beta Features at any time without notice. You use Beta Features at your own risk, and we are not liable for any harm arising from your use of Beta Features. Beta Features may collect additional data as disclosed at the time of enrollment.
The Service, including all software, AI models, designs, text, and documentation, is owned by Navea Technology Group LLC and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable right to use the Service during the subscription term. You retain ownership of your business data, call recordings, and content you provide to the Service.
If you provide us with feedback, suggestions, or ideas about the Service ("Feedback"), you grant Navea Technology Group LLC a perpetual, worldwide, non-exclusive, royalty-free, irrevocable license to use, modify, and incorporate such Feedback into the Service without obligation or compensation to you. Feedback does not include your confidential business data or call recordings.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. By using the Service, you consent to the data practices described therein.
Each party acknowledges that in the course of using or providing the Service, it may receive or have access to confidential information of the other party ("Confidential Information"). Confidential Information includes, but is not limited to: business data, call recordings, customer lists, pricing information, product roadmaps, technical specifications, and any information marked as confidential or that a reasonable person would understand to be confidential.
Each party agrees to: (a) use the other party's Confidential Information solely for the purpose of fulfilling its obligations under these Terms; (b) protect Confidential Information using at least the same degree of care it uses for its own confidential information, and no less than reasonable care; and (c) not disclose Confidential Information to any third party except as required by law or as necessary to provide the Service (e.g., to subprocessors bound by equivalent confidentiality obligations).
Confidential Information does not include information that: (i) is or becomes publicly available through no fault of the receiving party; (ii) was already known to the receiving party without restriction; (iii) is independently developed without reference to the other party's Confidential Information; or (iv) is received from a third party without restriction. These obligations survive termination of these Terms for a period of three (3) years.
Your subscription may include access for multiple authorized users within your organization ("Authorized Users"). You are responsible for: (a) determining which individuals within your organization are granted access to the Service; (b) ensuring each Authorized User complies with these Terms; (c) all activity that occurs under your account, including actions taken by Authorized Users; and (d) promptly removing access for any individual who leaves your organization or no longer requires access. Sharing account credentials with individuals outside your organization is prohibited.
The Service may integrate with third-party platforms and services (including calendar applications, CRM systems, and practice management software) that you choose to connect. These integrations are governed by the respective third party's own terms of service and privacy policies. We are not responsible for the availability, accuracy, security, or data practices of any third-party service. We disclaim all liability for any data loss, service disruption, or security incident arising from or related to third-party integrations. You are responsible for reviewing and accepting the terms of any third-party service you connect to Navda AI.
We target 99.9% uptime for the Service, measured on a monthly basis. The Service may be temporarily unavailable due to scheduled maintenance (for which we will provide at least 48 hours' advance notice via email or in-dashboard notification), emergency maintenance, or circumstances beyond our control. If the Service fails to meet the 99.9% uptime target in any calendar month, you may request a service credit by contacting support within 30 days. Service credits will be applied to future billing and shall not exceed 30% of your monthly subscription fee. We are not liable for losses resulting from service interruptions.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT AI-GENERATED RESPONSES WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE. YOU ACKNOWLEDGE THAT NO AI SYSTEM IS INFALLIBLE AND THAT THE SERVICE MAY OCCASIONALLY PRODUCE INACCURATE OR INCOMPLETE RESPONSES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NAVEA TECHNOLOGY GROUP LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, OR DAMAGES ARISING FROM MISSED CALLS, INACCURATE AI RESPONSES, OR SERVICE DOWNTIME. OUR TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Navea Technology Group LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any law or third-party rights; (d) your failure to comply with TCPA, FCC regulations, or state telecommunications laws; or (e) any claims by callers or third parties related to your use of the AI receptionist, including claims regarding inadequate AI disclosure or recording consent.
All payment information is processed by our PCI-DSS compliant third-party payment processor. We do not store credit card numbers, CVV codes, or other sensitive payment data on our servers. You agree to provide accurate billing information and to update it promptly if it changes.
We may suspend your access to the Service immediately and without prior notice if: (a) we reasonably believe your use poses an imminent security risk to the Service or other users; (b) your use violates applicable law; or (c) you fail to pay applicable fees within 15 days of the due date. For non-urgent violations of these Terms, we will provide you with written notice and a 10-day cure period before suspending access. During suspension, inbound calls to your Navda AI number will not be answered by the AI receptionist. We will notify you promptly of any suspension and the reason for it.
You may cancel your subscription at any time through your account settings. We may terminate your access if you violate these Terms and fail to cure the violation within the applicable cure period, fail to pay applicable fees within 30 days of the due date, or if we reasonably believe your continued use poses an ongoing risk to the Service or other users.
Upon termination, your right to use the Service ceases immediately. We will retain your data for 90 days following termination ("Post-Termination Period"). During this period, you may request a full export of your data (including call recordings, transcriptions, summaries, and appointment records) in a standard machine-readable format by contacting support@navda-ai.com. After the 90-day Post-Termination Period, all your data will be permanently deleted unless retention is required by law. We are not able to recover data after deletion.
We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree with the changes, you may cancel your subscription before they take effect.
Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, except that either party may: (a) seek injunctive relief in court for intellectual property violations; or (b) bring an individual action in small claims court if the claim qualifies. The arbitration shall take place in the State of Georgia. You agree to resolve disputes on an individual basis and waive any right to participate in a class action.
30-Day Opt-Out Right: You may opt out of this arbitration agreement by sending written notice to legal@navda-ai.com within 30 days of first creating your account. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in the state or federal courts located in the State of Georgia. Opting out of arbitration will not affect your ability to use the Service.
These Terms are governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent caused by events beyond its reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications outages, power failures, pandemics, acts of terrorism, or failures of third-party service providers. The affected party will use reasonable efforts to mitigate the impact and resume performance as soon as practicable.
You agree to comply with all applicable export and re-export control laws and regulations, including the U.S. Export Administration Regulations. You may not access or use the Service from any country or territory subject to U.S. sanctions, or if you are listed on any U.S. government restricted party list.
By creating an account, you consent to receive communications from us electronically, including via email, in-dashboard notifications, and messages within the Service. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing. This includes, but is not limited to: billing notices, policy changes, security alerts, breach notifications, and service updates.
All formal legal notices under these Terms must be in writing and delivered as follows:
It is your responsibility to keep your account email address current. Failure to maintain a valid email address does not relieve you of the obligation to comply with notices sent to the last email address on file.
The following sections shall survive termination or expiration of these Terms: Confidentiality (Section 13), Intellectual Property (Section 10), Feedback (Section 11), Disclaimer of Warranties (Section 17), Limitation of Liability (Section 18), Indemnification (Section 19), Dispute Resolution (Section 23), Governing Law (Section 24), and this Survival clause. Any accrued rights or obligations (including payment obligations) shall also survive termination.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Navea Technology Group LLC regarding the Service. If any provision is found unenforceable, the remaining provisions continue in effect. Our failure to enforce any right or provision does not constitute a waiver. You may not assign these Terms without our consent; we may assign our rights freely.
If you have questions about these Terms, contact us at:
Navea Technology Group LLC
Email: legal@navda-ai.com
Website: www.navda-ai.com